From: Coldwell Banker

Affiliates of Canada National Office
1 Richmond Street West, Suite 701
Toronto, ONT M5H 3W4
Tel: (416) 947- 0229
Fax: (416) 777-4604

Dear Banu:

I am writing to congratulate you and to say thanks.

Congratulations are in order because we have just received a satisfaction survey from one of your customers that gave you high compliments for your efforts in serving them. If the praise in this first survey is any indication, I’m sure that future ones will be just as positive- for you and Coldwell Banker. Because you have embraced the principles of Ultimate Service® “The Promise” so wholeheartedly, you and Coldwell Banker are viewed together as the leading provider of real estate services in Canada. In fact, thanks to you, we have achieved an amazing satisfaction rating from our customers of 98%- far far ahead of any other real estate company in the country.

You can do it, you have started already!

Best personal regards,

PETER F. ROBINSON
President and CEO

Dear Banu,

Thank you for taking time with Leigh and I to evaluate our property.

We have decided to complete the main floor renovation and enjoy the anticipated peace of a completed house.

Both Leigh and I were very impressed with your approach and will contact you when we decide to sell or buy in the future.

Regards,

Christine R.

Dear Marline,

It is with this letter that we wish to express our feelings for a particular realtor in your office – Mrs. Banu Foroutan. Mrs. Foroutan is not only responsible for us selling our suite at # 706- 1228 Marinaside Crescent – she also helped us find our new suite at # 110- 2161 West 12th, Avenue. There are no words to describe the love and admiration we have for this lovely lady! She is extremely dedicated to her job and to her clients. Over a time period of approx. two months, we met with her to view listings (we also had the pleasure of meeting her wonderful husband, Parviz who drove us to the various listings) and we also talked about the whole sales process. Banu made herself available for us at all times – day or night; as if you were her only clients, fully knowing she had a busy schedule to keep daily. We were treated like family, and Banu will always feel like a family member for us as well.

Sincerely,

John & Deana Stafford

Dear Ms. Kolterhoff,

Please accept this letter of congratulations for a job well done by two exceptional members of your staff, Ms. Anne Stanley and Ms. Banu Foroutan.

Peter and I were so impressed by the level of service and professionalism of these wonderful agents that we felt compelled to write and thank them through this letter.

Although not unusual, our process of selling our condominium and buying our house had many significant challenges presented. Both Anne and Banu handled each difficulty with poise, knowledge, thoroughness and professionalism in each instance, keeping all parties calm and satisfied. We believe the service they provide is superior and exceptional to your clients and they are a true asset to any firm.

Sincerely,

Rob Stewart and Peter Machan